Pros
There are opportunities for professional growth. . .if you know where to look and who to ask. You'll be required to take the full slate of AIRS courses, during your first year of employment. Do it!. It's a gift that your shouldn't pass up. The certifications are good for 24 months. So if you end up leaving, the certification follows you. The ATS, is very comprehensive but buggy and prone to crashes as the most inopportune times.(Like when you need to use it to complete an interview). Otherwise, it's OK. You're held to metrics that are subject to change at the whim of the managers. And there is very little you can do about it. Your annual review is something of a joke because ADP mandates that only 15% of employees will qualify for a score above 4. Expect your that the manager will go out of their way to force your score DOWN! (Thanks manager!). On a hourly basis, pay is good. However, the expectation is that you'll do what is necessary to meet your goals. Which means giving ADP additional hours in the evenings or weekends. That's one reason many of the part-timers aren't interested in making the transition to full-time. Their day stops at the end of their shift.
Kontras
The reference to the French film "King of Hearts" is the best reference I can make to characterize the "management" style for the office. It's a farce.. Perhaps with one exception, the Recruitment Operations Managers(ROM's) are immature and ineffective . One manager has the emotional quotient of a teenager with Aspbergers and Turrets' syndrome, (Don't mean to insult anyone with Aspbergers or Turrets). He thinks nothing of using obscenities without regard to who may be within earshot. And if you're from an ethnic group to which he doesn't relate, be prepared for some awkward questions. You'll be supporting a major account. . . until your not. Be prepared to get pulled off your account, without notice, for a few weeks to support another account that has been neglected. Despite the disruption, you're expected to meet your production goals. Your annual review is something of a joke because ADP mandates that only 15% of employees will qualify for a score above 4. Expect that your manager will go out of their way to force your score DOWN! (Thanks manager!).
