Where to begin... I could literally write a book, and ADP would be the textbook example of a company that has high aspirations but sabotages itself at every step of the way in attempting to achieve such lofty goals. For starters - management is unqualified. There is no other way to state it - none of them have the training, the skill set, nor the ability to actually lead a team, yet they self reference themselves as "leadership team" every chance they get. Leadership is a skill that you either have or you don't, and no amount of stating it will change that fact. ADP managers are not leaders, plain and simple.
The "Circuit City" effect - this is all too real now given the events of the past few years. ADP started by offering a VERP to people 55 and over back in 2018, and WAY more people chose that option than they anticipated. This left them with a dearth of qualified personnel in very key areas of the company. Since then, there have been numerous layoffs ridding themselves of yet more highly qualified SMEs, all in the name of saving some coin. At the end of the day, everyone now sees that the company has entered what can only be described as a death spiral - where the only personnel left are unqualified, unmotivated, depressed, apathetic robots doing the bidding of their unqualified managerial superiors.
