Pros
Management invested in making organizational changes appear reflexive. Huge market share and reputation, despite more advanced and easier to use solutions by competition. Great food service and staff. Solid opportunity for recent grads looking to start a career in client service, as long as scheduling bathroom breaks and forgoing schedule autonomy are acceptable. Some very genuine people with great ideas, though not always in a position to implement change. Free lunch during year end when you can scarcely leave your desk between calls. Very cool opportunities in tech at corporate office.
Kontras
Everything is a numbers game-- managers don't know/care what you actually do, but are quick to interrogate and condescend on time mgmt when forecast is at stake. Favoritism-- those who are mobile/favored by upper mgmt are either sycophants or cutthroats. Training-- onboarding for roles that don't generate dollars for the org is completely unstructured. Managers are consistently underskilled to provide technical support outside of payroll. Management-- endless cycle of unreasonable client expectations, undertrained associates, and derogation from management. Bonus-- unattainable/ambiguous metrics based largely (40-60%) on org performance, and "manager's discretion" (20+%). Jaded employees-- many underpaid and overworked associates who can attest to favoritism, stagnant pay, high pressures/volume, and losing good people. Downsizing-- company laid off 300 managers last year, closed down several locations in the east, and eliminated many homeshored positions. Impact will be shouldered by already overbooked employees + cheap, inexperienced new hires in VA and FL.
