IT Support

We’re looking for IT personnel to monitor, diagnose, and resolve technical issues associated with a range of hardware and software systems. You could be installing, running, configuring and maintaining computer and online systems, diagnosing hardware and software faults and solving technical, internet and application problems, either over chat, on phone or in person. S/he should be able to efficiently troubleshoot and diagnose issues and have a broad knowledge of the latest developments in computer technology.

Responsibilities:

• Responding to customer requests and emergencies as needed.
• Monitoring computer systems for malfunctions and errors.
• Performing maintenance and updates on hardware and software systems as needed.
• Installing new hardware such as computers, servers, and other peripherals.
• Installing and updating software such as MS Office, antivirus, and operating systems.
• Troubleshooting and diagnosing technical issues.
• Implementing repairs and updates based on diagnostic assessments.
• Generating error, diagnostic, and repair reports.
• Providing customers with training on the operation and maintenance of various computer systems.
• Keeping abreast of the latest developments in hardware, software, protocols, and diagnostic techniques.

Qualification and Skills:

• A degree in computer science, information science, mathematics or any closely related field is required.
• At least one year of experience in a similar role.
• Sound Knowledge of technical requirements of various software applications.
• Office365 administration
• Windows server administration and active directory management
• Raspberry pi administration and maintenance
• Hardware troubleshooting (printers, laptops etc)
• Software troubleshooting and support
• Network administration.

Please Note: This position is available for onsite and hybrid arrangements.