Customer Support Intern

We are recruiting a Customer Service Intern who will be responsible for interacting with clients, and prospects and ensuring their requests, complaints and other feedback are properly received and rightly channelled such that they get the required feedback.

Responsibilities:

• Interaction with clients, and prospects via the live chat platform of our website.
• Take client’s complaints and seek proactive ways to resolve them
• Reporting on Engagements done monthly, tracking recurrent issues and customer expectations
• Follow-up of Client’s experience- Administering surveys
• Develop Customer Support Solutions
• Update the FAQs content to be updated on the Website
• Stay abreast with eHealth4everyone’s latest products, services and trends

Qualification and Skills:

• Candidates must have at least a degree and proven experience in Customer Support or a related role.
• Computer skills
• Attention to details
• Communication
• Problem-solving.

Please Note: This is a fully Onsite position, not currently available for remote or hybrid.