Collection Agent

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Position: Collection Agent

Job Location: Ikeja, Allen - Lagos
Employment Type: Contract

Role Summary

• We are looking for a collections officer to assist with the collection of outstanding overdrafts.
• The collections officer will contact clients and inform them of their overdrafts, negotiate payment plans, and ensure payments are made as soon as possible.
• To ensure success as a collections officer, you should have excellent communication, negotiation, and mathematical skills, as well as attention to detail.
• A skilled Collections Officer should be able to reduce company losses by encouraging customers to pay their overdue bills.

Responsibilities

• Reviewing the company debtor list.
• Contacting customers and informing them of their overdue bills.
• Advising customers on their payment options and suggesting payment methods of payments.
• Negotiating suitable payment plans.
• Maintaining customer payment records.
• Preparing customer financial statements for banks and the state credit department.
• Write final notice warnings to customers when payments are not being made.
• Instituting legal action when customers fail to pay their debt.
• Responding to customer queries.
• Contacting lawyers and insurance agencies to facilitate payments.

Required Skill Set
Must Haves:

• BSC, HND, or an ND holder in Accounting, Business Management, or a similar field.
• Excellent negotiating skills.
• Good written and verbal communication skills.
• Familiarity with state debt collection laws.
• Knowledge of payment plans and accounting procedures.
• Knowledge of office and accounting software.
• Patience and resilience.

Desired:

• Previous experience working as a Collections Officer.
• Age between 20 - 35 years.

Salary Budget
N80,000 per month - basic, N20,000 KPI.