A 20-30 mins phone call by the talent recruitment. Mainly asking about my past experiences. This was then followed with an invitation to meet with the larger team. I first met with the head of account management. Who asked about what my experiences were supporting sales and their needs. Also talked about my coordination skills and if I am competent enough to support many account managers remotely. Then I met with a fellow support specialist because according to her, most candidates are reviewed with the help of feedback from peers.

Started with a phone screening with recruiter, followed up by a phone interview with Manager, and a week later an in-person with two 30-minute one-on-one interviews and one hour long panel interview with 4 members of the team. Got the offer the day after the in-person.