My interview was conducted over the phone with an HR recruiter. It was primarily centered around how to handle disgruntled callers and following policy and procedure. Pretty standard stuff for customer service, my interviewer was pleasant and relaxed which made it very enjoyable. I had four weeks of classroom training which was so informative and really prepared me for effectively performing my job. After classroom training I had two weeks of "nesting" which was working in the call center with other agents in a live setting, then I was released to work from home.