A Friday shout out to our fabulous Contact Centre team for bringing home three awards at the recent Northern Contact Centre Forum Awards! 🏆 Louise Dean scooped Team Leader of the year 🏆 Our passionate 'Better Together Squad', scooped Best People Engagement of the year 🏆 And for the finale, Best Transformation Programme went to the chatbot integration into our Multichannel Team. A huge project spanning lots of teams to bring this innovation to our customers. Congratulations to all winners and nominations; a brilliant night with pics to prove it! 📸 hashtag#LifeAtLoyalty
The finalists for the 2024 International Loyalty Awards have just been announced and we're thrilled to share that we've been nominated as finalists for both awards we entered into this year! The categories we'll be keeping a close eye on come April are... Best Loyalty Program Marketing Campaign including Best Use of Communications: IAG Loyalty and American Express for the 'There’s a Little Holiday in the Things you Buy' campaign. Best Loyalty Initiative within Travel: Avios-Only Flights We owe all our colleagues who delivered these leading campaigns and propositions a huge congratulations.
