🔎 In the AI era, value isn’t measured in hours logged, but in outcomes delivered. In a recent story on AIM, Senior Tech Reporter, Balasubramanyam CP, examines the industry-wide debate on outcome-based vs. effort-based pricing in the AI era. Our Chief Digital & AI Officer, Hasit Trivedi, highlights how Firstsource anchors AI pricing in business value, guided by our UnBPO™ philosophy. Instead of effort or headcount, our models are designed to be outcome-driven, measurable, and client-centric. 📖 Read the full piece here: https://lnkd.in/dR9HxxdQ
Collections don't have to be a point of friction. With embedded banking, repayments become an integral part of the everyday customer journey, requiring no extra steps and minimal stress. And the impact is real: 📈 Faster recovery cycles 💰 AI + empathy-led outreach that boosts satisfaction while lowering costs 🤝 Stronger trust and lasting customer relationships At Firstsource, we believe the future of collections is at the intersection of AI-driven insights, empathetic engagement, and embedded payment solutions – a win-win for both businesses and consumers. That's the UnBPO™ mindset in action: rethinking long-standing challenges with more innovative, human-first models. 📖 In our latest blog, Paul Staples, Advisory Board Member, unpacks how embedded banking is reshaping collections: https://lnkd.in/gmDbV-zB
The BPO playbook is broken. Still optimizing for yesterday's jobs. Faster. Cheaper. More of the same. But the future demands something different. It's not about squeezing costs — it's about rethinking models, reinventing work, and reimagining outcomes. That's why we've launched the UnBPOᵀᴹ Quarterly — our new journal of ideas, opinions, and perspectives from Firstsource leaders and industry experts who are reshaping what this industry can be. Inside you'll find: 📊 Data-backed insights on the forces redefining work 🔥 Honest reflections from the frontlines of transformation 🚀 Bold perspectives on building human-centered, AI-enabled, skill-based organizations This isn't another glossy report. It's a blueprint for change. It's for leaders ready to leave "faster, cheaper, more of the same" behind. 👉 Read the first edition here: https://lnkd.in/d2HCU9Sx
"Embrace the discomfort of growth by stepping beyond your comfort zone. The journey may feel uncertain at first, but the rewards are incredibly fulfilling." Living by this belief, Sandeep Konduka took on an exciting challenge: transitioning from Operations to Presales Bid Management through our #WingsWithin internal mobility program. By embracing change and adapting to a new rhythm, he not only mastered a different domain but also unlocked fresh opportunities for impact and growth. At Firstsource, we believe every challenge is an opportunity to learn, evolve, and thrive. If you're ready to take the next step, we're here to help you spread your wings. 👉 Explore more: https://lnkd.in/gxNpVmZ
Yesterday's jobs won't solve tomorrow's challenges. The traditional BPO model is still optimizing for yesterday. Faster. Cheaper. More of the same. But the future is about re-skilling for tomorrow's work — skill-based, AI-enabled, and human-centered. 👉 Tell us what frustrates you about the old model: https://lnkd.in/dbDWESgm
BPO bingo: Different logos, same stale playbook. If every provider feels identical, you're not buying transformation — you're buying déjà vu. New pitch. Same model. Same processes. Same outcomes. Choose vision over vanilla. Demand reimagination. 👉 Tell us what frustrates you about the old model: https://lnkd.in/dbDWESgm
Debt is personal. And resolving it should be too. With 92% of customers opting for self-service, our Digital Collections solution—part of the relAI™ suite— makes the process smarter, seamless, and more human. Powered by AI and empathy, we enable: - Personalized repayment strategies through Generative AI - Frictionless self-service experiences - Audit-ready, de-risked collections - Plug-and-play integration for rapid deployment By blending empathy with intelligence, we're reimagining collections—delivering faster resolutions and stronger customer trust. ▶️ See it in action
BPO as you know it, is evolving. And what’s replacing it will change everything. For decades, BPO was about cost, process, and scale. But that model is cracking — under complexity, outdated metrics, and missed outcomes. Firstsource has been writing a new playbook - called UnBPO™. It’s how we’re unlearning the old to build the future. Today, we invite you to join us in reimagining the industry. 📽 Watch the film. Then tell us what you want to see UnBPO™ change: https://lnkd.in/gpCZFV4z
The UK government's move to mandate nationwide smart metering signals a fundamental shift in how utilities will operate, engage, and deliver value. And the results are already showing: ✅ 2.6M+ smart meters deployed across England & Wales ✅ Households cutting usage by 12–17% ✅ £4.4B in societal benefits projected from a £2.5B investment For utilities and their partners, the opportunity is unprecedented, but so are the challenges. That's where our UnBPO™ approach comes in: helping organizations achieve fast, compliant, and human-centered transformation at scale. In our latest blog, Janine Hunt, VP – Energy & Utilities at Firstsource, explores what this transformation means for utilities, regulators, and outsourced partners. 👉 Read more: https://lnkd.in/dA_thFrn
No grasp of the upstream → downstream chaos. If they can't see the whole picture, they can't solve your problems. Old BPO models can't connect the dots between upstream ripple effects and downstream fallout. And you end up paying for their learning curve. It's time to demand partners with deep domain DNA. 👉 Tell us what frustrates you about the old model: https://lnkd.in/dbDWESgm
