Multinational Client Service Specialist Property, Construction & CEE Team (m/f/d) – fixed-term, 12 months

Full-time (38.5 hours per week) | Fixed-term (12 months) in Vienna, Austria

What you’ll be doing

What will your essential responsibilities include?

• Support underwriters and ensure that administrative processes for the entire policy issuance cycle are carried out carefully and in a timely manner to provide the best possible service to internal and external clients
• Accurately implement international insurance solutions and manage correspondence with brokers and clients, as well as with AXA XL and global network partners
• Ensuring that the administrative processes for international insurance programs run efficiently and that the respective local policies are issued to a high standard
• Monitoring premium flows for co-insurers and reinsurers
• Timely issuance of documents for new and renewing accounts in accordance with process specifications and guidelines (including system data entry)
• Timely issuance of contract documents, including invoicing, in collaboration with the Credit Control Team. Proactive monitoring of the global implementation of accounts and taking necessary measures to provide support
• Monitoring of collections for accounts worldwide and taking appropriate action in the event of arrears
• Proactively and independently establishing positive relationships with clients and brokers to gain a comprehensive understanding of their needs
• Ensuring high data quality for the portfolio and taking corrective action where necessary

You will report to the Team Lead Property, Construction & CEE.

What you’ll bring

We’re looking for someone who has these abilities and skills:

• Bachelor’s degree in business administration or an equivalent combination of education and experience
• Moderate experience in the insurance industry; Knowledge of underwriting is a plus
• Excellent written and spoken Polish and English; knowledge of German is a plus
• Proficiency with MS Office, especially Excel
• Compelling communication and interpersonal skills to work effectively and professionally with diverse groups and within a diverse team
• Proactive mindset and outstanding customer and service orientation
• Ability to remain calm under pressure
• Ability to prioritize tasks and excellent time management skills
• Interest in an international work environment
• Team player with a solution-oriented approach in all areas of work, as well as quick comprehension

Our benefits

• We offer an attractive international work environment with a stable, socially responsible, and fair employer
• We embrace diverse family structures and offer generous vacation policies to ensure our employees can spend quality time with their families during important occasions
• We are committed to supporting work-life balance and offer the option to work not only in the office but also from home
• We offer the opportunity to purchase company stock at preferential terms
• We offer many different opportunities for personal and professional development. Appealing gastronomy with varied and healthy dining options in modern office buildings

Work at AXA XL!

What we offer

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

Who we are