Customer Service Team - do better - Technical Support bei ooma: Mitarbeiterbewertung

Super friendly and helpful staff... from HR to Operations to Leadership. Good work life balance, Opportunities for remote or hybrid work,

Benefits are very solid for a smaller company but not world class.

Consistent product strategy, focused teams, leadership is focused on company and employee success, decent internal communication on companywide initiatives or updates, structured/traditional company All Hands meetings, improving stock price, solid product competitive advantages.

Lots of senior leadership has been with the company for 10-20 years. This can be great for institutional knowledge and consistency but can also create significant blindspots. Modernization of tools, systems and employee expectations can sometimes feel outdated, completely manual or slow. Investment decisions can sometimes feel pennywise but pound foolish. Collaboration between technical and product teams can feel painful.