Pros
Management is flexible with hours (of) and availability. A (Business) Casual environment, with no direct contact to customers. Working environment is clean and organized, with adequate- tangible and online resources to meet job requirements. Management is closely available, to provide assistance when needed. Productivity requirements are reachable (within ethic), resulting in opportunity for internal promotion to be exceptionally obtainable.
Kontras
Call-center environment (for those opposed to taking/making calls), lack of supervisor support to, de-escalate irrate calls, Unpredictable termination, frequent request to alter work schedule, prolonged process to complete paperwork for any change of, or offered employment status. Early release days due to lack of demand/business, causing unstable pay on any given pay-period. Work-place Gossip and Slight favoritism amongst seasoned agent's.