basically being catfished and sold that the job is pro-mental health and they protect you against burnout. you're expected to do many things you don't have information on and told you can't talk to other departments. having Jiras sit for over a month with no progress, making customers mad and we can't help them. having a simple question take days for an answer because it's not documented and nobody is free to assist you, if you're even allowed to ask them. nothing feels worse than caring deeply about your departments success and being unable to help. you are allowed to take time off , but anytime you do, you come back to escalated tickets which makes you never want to take time off. then going to hr about said concerns and nothing changes. having direct management not know how even the simplest things in the software you support work and giving you incorrect answers to questions that cause you to get bad surveys.
