Pros
The benefits are outstanding, I have a flexible schedule, and for years we have been for fore-runner in pharmacy operations. If you plan on going to pharmacy school, once you have been accepted the company will help you pay for tuition. Interacting with patients has always been enjoyable for me; I have been with the company for nine years and have accumulated a great deal of knowledge that benefits the patient, it feels good to share that with them and help better their lives.
Kontras
In Florida there is a new program entitled POWER. It is an off-site base where technicians and pharmacists that are not in the store enter and review the prescription data. Then if there is an insurance problem of any sort, there are people there who handle the claims as well. This was intended to take the load off of the technicians and pharmacists in the stores to free them up to help the customers and provide more personal service. Except, the system doesn't quite work as well in reality as it does on paper. This causes numerous customer service issues, etc. Now I can no longer fix a patient's problem or expedite their prescription. I have my hands tied and must wait for the system to release the prescription. This has definitely increased the stress level of the job exponentially.