Pros and cons - Room for improvement for remote workers - Technical Support Engineer bei WP Engine: Mitarbeiterbewertung

4,0
4. März 2024
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CEO-Befürwortung
Geschäftsprognose

Pros

* Remote work definitely has its pros and cons. WP Engine does a reasonable job at recording most meetings. * They have a lot of talented staff.

Kontras

* Company feels a little directionless / trending water at the moment. * Being a US company, they dedicate a lot of time and resources to Diversity and Inclusion, possibly to the detriment of using meetings to improve their product. * Remote employees feel like second class citizens - Don't expect a lot of in person catch ups with your team. Also attending training or conferences virtually is always preferred over attending in person. * They took over another company called Flywheel and they've spent a lot of time bring all of the features to WP Engine which is great, though they might have saved a lot of time and effort importing the features from WP Engine to Flywheel. It appears that Flywheel had already solved a lot of problems that WP Engine faces. * Remote workers face barriers in progressing their careers, as there is only a subset of roles available to them to progress to. Also having not a lot of in person catch ups is also a barrier for this.

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Reaktion von WP Engine
2y
We appreciate you sharing your experience as it guides our growth. When we made the shift to a virtual-first work model, we put a lot of thought and intentionality into trying to make it as equitable as possible and still find ways to bring a sense of connection despite being distributed across the globe. This has definitely been a learning process, we've had to pivot and adjust as we've found opportunities to improve processes and have worked with our amazing Culture Team to find ways to bring people together, both virtually and in-person. We recognize that it's been an adjustment for many employees, and welcome feedback to be shared with EE Business Partners on how we can improve our employee experience. We're very sorry to hear you felt less connected as a distributed employee - the last thing we want is for employees who aren't close to a hub to feel disconnected or even feel like their opportunities to grow at WP Engine are stifled. In regards to our DEI efforts, we're proud of the work we've done to make WP Engine more diverse, inclusive, and equitable. We firmly believe that a more diverse and inclusive workplace leads to better products and more value for our customers. Thank you again for your feedback and we wish you the best in future endeavors.

Mehr Bewertungen zu WP Engine entdecken

5,0
20. Jän. 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Lots of support from management. I always felt like I was heard. Plenty of support from my teammates. The CEO is an amazing person.

Kontras

Customers only reach out because there are issues with their sites; causing them to be upset most of the time. Tough job if you are not used to remote work.

avatar
Reaktion von WP Engine
5mo
We appreciate you taking the time to share such a thoughtful review. While we're glad you had an overall positive experience in regards to feeling supported by your manager, teammates, and feel Heather, our CEO is an amazing person. We agree! We are sorry to hear you didn't feel like there were opportunities for promotions. We know you no longer work here at WP Engine, but if you have any other thoughts you'd like to share so that we can learn more about what could've gone better, you're welcome to reach out to anybody on our Employee Experience Team to do so. Thank you again and we wish you the best in future endeavors.
3,0
2. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

• Good people • Good work/life balance and flexibility - remote first with local hubs for those living nearby • Interesting work and ownership of solutions • Core values are good ideals

Kontras

• Yearly "re-orgs" include layoffs, so while you think your job is secure, it could be unexpectedly eliminated overnight - managers included • Overly focused on profit over employees or customer experience (e.g. benefit programs being cut and diminishing investment into human support, which used to be the lifeblood of the company) - possible consequence of private equity / Silver Lake • No one goes into the office, so even if you're near a hub, there's not a lot of actual face time working next to people and it's difficult to get to know people outside of your team and directly-associated teams • They're not interested in keeping or training up early-career software engineers, which seems very short-sighted and goes against "built for growth" • With the laser focus on the next shiny thing, tech debt and cruft accumulate faster than can be addressed, and the context behind older systems fades over time making them progressively harder to maintain or migrate off

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