Pros
For a call center job, it offers competitive pay (Charlotte area), decent benefits, paid time off, and no overnight hours. You are basically a secretary in a call center environment scheduling appointments. I worked for internal medicine.
Kontras
Since this is a call center, you are micromanaged. You will know about it if you are a minute late for your break. You have to ask to use the restroom. There is a highly scripted set of phrases, greetings, and goodbyes you must follow. Your calls are listened to and scored. Communication is poor between the doctor's offices and the call center. Patients are often frustrated, they assume you are in their doctor's office, not a contact center a 3 hour flight away. Westmed does try to, although not blatantly, hide the fact that they moved their contact center to Charlotte. Cheaper pay, taxes, etc. Westmed is an aggressively for profit healthcare institution. Also, not as easy as you'd think to get a promotion-and if you do, it's still in the call center!