Customer comes before employees - Pharmacy Technician bei Vons: Mitarbeiterbewertung

The secret shopper program. You have to stop what you are doing and show customers where products are. If you don't greet them, and do every single step sufficiently you get a NO and the managers harp on you and make you feel small. It is extremely hard to work in the pharmacy and stop what you are doing to show a customer a product on the floor. We have a difficult job and making a error could be life or death for a patient. What is more important, showing somebody toilet paper or filling a prescription correctly?