28. Apr. 2024
Mitarbeiter (anonym)
Reaktion von Vista Verde Ranch
2yThanks for taking the time to review your time with us. At the risk of sounding defensive, I want to take the time to address your disappointments. I apologize if we did not communicate that we have guests all day on Christmas, and that the kitchen crew would be working long hours on that day, and, to your point, many days. Our pay is based on the benefit of "cheap" housing you pointed out - which includes meals and activities. So, I understand that it would seem like our hourly rate is low if viewed independently, but I would assert that the total compensation is competitive with other entities in this area when considering the substantial benefit of housing alone. I will investigate the intrusion on your private time and space. I think it is fair to say that it is rare, and it is for a specific purpose which we would deem an emergency or a dilemma worthy of the intrusion, most often at the request of another tenant, staffer, or manager. I would assert that insinuating that we "take advantage of our right" to essentially "raid" the housing to look for violations would be making a false assumption. We also advise against discussions of "hot buttons" in the workplace and with guests - religion and politics in particular - starting at our orientation. Again, I will look into this. Lastly, I am sorry that you felt as if you were treated as a child - that is not what we are striving to do with our staff.
Thanks again for your feedback. We take it seriously and use it to grow and improve in our leadership and stewardship of the staff.