Great company but STRESS STRESS STRESS STRESS - Customer Service Representative bei Verizon: Mitarbeiterbewertung

4,0
25. Aug. 2014
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Pros

Great benefits, much room for fast advancement , great leadership and support. A lot of time off options. Verizon Is great for entry level , great coworkers too!

Kontras

STRESS. If you are NOT used to a call center , if you DONT LIKE people, this job is most definitely NOT for you. I stressed myself sick here literally. This job isn't for me lol. Surveys mean everything. If u get an upset customer ( and you will), and they give u a bad survey it kills your performance metrics. Also you can't hang up on stupid customers. You can't hang up when they get REALLY offensive.

Mehr Bewertungen zu Verizon entdecken

5,0
22. Apr. 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great leadership, associates, coffee, parking, training

Kontras

long hours if you want to be successful

4,0
26. Jän. 2015
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CEO-Befürwortung
Geschäftsprognose

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Kontras

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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