Room for advancement but be ready for micromanagement - Supervisor of Technical Support bei Verizon: Mitarbeiterbewertung

4,0
25. Apr. 2013
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CEO-Befürwortung
Geschäftsprognose

Pros

Great benefits and pay, by far the best brand in the market.

Kontras

Any and every stat is tracked in the call center environment. It begins to feel like you are always doing something wrong. This doesn't change even up into management. As a supervisor you get treated the same but now it's from someone higher up the food chain. Company has really lost their customer focus. It used to be about credo and culture, now it's all about the bottom line.

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5,0
21. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great pay, great benefits. I had the ability to work remotely and hybrid during my 25 years. Had mostly good experiences and appreciate the time I worked there.

Kontras

Unexpected layoffs, but those are pretty common these days.

4,0
26. Jän. 2015
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CEO-Befürwortung
Geschäftsprognose

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Kontras

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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