Pros
The sales teams are all good people to work with - Pre-Sales, Solution Consultants, Practice Managers, Solution Architects and Project Managers are good people. Call recording/Quality/Workforce Management products are very good - when they work
Kontras
Not really an enterprise applications company that they think they are There is NO money in the new comp plan selling WFO anymore, which is basically what most companies want to buy from Verint. v11 of the software has been a mess Most customers in my territory had either pulled Verint out, delayed or cancelled new implementations or just hated support No brand recognition as an Enterprise Applications vendor to penetrate the C-suite. This is NOT IBM, Oracle, SAP, etc. and most executives have never heard of Verint even if they own millions of dollars of their products. There are probably about 300 competitors for point solutions that they sell, but there is no comp for their core products for call recording.
