The environment has its awesome moments but also toxic.There are plenty of facades to this company. Management is stretched thin because they are lead bad themselves and it trickles down to representatives. The structure is forever changing from corporate since the buyout (which is expected but not after a year still)and therefore causing little to no transparency .Many managers are incapable of speaking up and voicing opinions and would much rather kiss up to the directors who need courses themselves in leadership.A few managers feel the need to be liked by their members and form cliques for their internal validation they are still seeking in themselves. Truly the only way to move up is if you are loved by management whether you are good or not. If you're looking for mediocrity while having the goal of sitting at a desk, being overlooked ,and absorb whatever is told to you then apply now.Also you can just look up a local call center and it would be the same thing.
