Horrible IT. I've worked at three different banks, and Union is by far the worst. Systems go down without warning, IT order applications are the most antiquated and inefficient I've ever seen. The HelpDesk is completely useless 9 times out of ten. Indian outsourced and mostly new, untrained workers. It takes at least a month for a new employee to get system access, and even routine access requests can take weeks. Employees learn that the only way to get IT help of any kind is by randomly calling people, trying to get someone to help.
