Pros
The customers are wonderful people. The other associates are great to work with The benefits package is nice Free college education (as long as it can be applied to USCC) Free phone once a year and free service Discounts on products
Kontras
The changes to our operating systems has been a complete nightmare. Our customers went from not getting a bill to getting doubled or triple billed for services. Personally, I have seen a vast difference in my sales numbers post change. Many people have decided to go with less reception then to feel screwed by their cell phone provider. We are close to completing our first year with the new software and people are still coming in asking about billing issues or who have never been able to get bill straight. Not to mention the other inconsistencies with the program. The unexplained stuck orders, the freezes, the errors, it beyond comprehension. You still have to do an account review and sell a new product to a person with a bill 5x their normal amount. REALLY.....i'm not kidding. Just when you thought things couldn't get worse, our commission structure has been changed. From what I understand, this is the second time in the last few years that this has been done and each time we RWCs can be expected to work harder for less money. So before you work here look somewhere else!!!!