Pros
Follow the simple tasks that are asked of you as an employee and you can make a decent living at the company. It is a friendly atmosphere; safe to say we have the most loyal customers in the industry with many having been with USCC since the 1990's. Respect, trust & loyalty are key aspects that management drives their RWC's with.
Kontras
Communication with front-line employees is done with large emails that read like legal documents. There was a significant change in the commissions system that offended a lot of long time employees in the fall of 2011. The company is reverting back to old ways to keep current employees at the company. Little to no pay increase/incentive: the company focus/strategy for growth has shifted from driving sales with equipment that customers yearn for to replacing the RWC role with that of a telemarketer. RWC's are now expected to serve customers in store, make attempts to contact a list of current customers, and make cold calls to "leads" throughout the day. Miss your call quota (well over 100 calls per month) and expect a "coaching" from management. It's a lot of expectation for part & full time employees that only make 11-13$/hr plus a newly restructured commission compensation. More work & less pay won't drive employee or customer growth.... better equipment might; it's what our customers are asking for!!!!