Pros
Compensation package is generous. Yearly corporate performance bonus, holiday bonus, extra days off during holidays, 8% savings and investment plan matching. Highly active in community - lots of volunteer opportunities like Habitat for Humanity, yearly United Way campaign and holiday 'Season of Sharing' fundraising drive. Our members are primarily the military community. In times like these, it's a pleasure and privilege to serve those who serve us so selflessly. The company is undergoing a culture change. This is the time for innovative thinkers and people who thrive on challenge to roll up their sleeves and help straighten out areas that need it. Ideas are appreciated when presented thoughtfully, in a positive and non-accusatory manner. USAA has a new CEO who is making an effort to get back to basics.
Kontras
Work and personal life balance is a struggle. You'll work hard for every single penny earned. Change is difficult, not just for employees to accept but in the way it is communicated and introduced. Management is arguably unaware of the challenges facing the front line employee. Direct line managers have little authority and don't always have a background in the area they manage. Could also use more accountability in management. Process is king. In an effort to keep management in the loop, we implement process upon process. Duplication of effort is rampant.