Pros
I was Honored to serve our military members and their families. I loved helping those who served our country every day.
Kontras
Six years ago USAA had it right. Taking care of the members and offering sensible solutions. It has now dissolved into a numbers game where employees are so scared to lose their jobs they will offer ridiculous products to poor members who can't even afford to pay their insurance bill. So many employees are out on fmla due to stress and so many more have left that I fear service to our members will become terrible very soon. I thank GOD I left months ago because of the stress levels there. I found a job with much better pay and am treated like a human being again not a money making monkey. For Gods sakes stay away from USAA!!!!