Great Company, not for everyone - Member Service Representative bei USAA: Mitarbeiterbewertung

Call volume isn't distributed fairly amongst reps, it's a call center so expect to be treated as just a number producing sales. For an insurance company, the health insurance provided to employees is incredibly awful. The bonuses almost make up for less pay but because this is a sales position, commission at any other insurance company would still out weigh total salary with bonuses included. Management and resources providing information on how to handle calls is inconsistent. Managers micromanage everyone regardless of performance. Promotions are dependent upon sales numbers, military service and who you're buddies with.