Pros
Low hiring standards make this a useful company to break in to the industry. At times there is a certain camaraderie anyone who was worked in the kind of grinding, toxic, mismanaged environment you'll find here.
Kontras
Pay is shocking; many staff members in the service department work second jobs and side hustles to make ends meet. Working here, I was trapped in the paycheque to paycheque rat race and so were most people. Here you will live to work, not work to live. Management is cliquey and exclusive; while they (and HR) can tolerate open sexism, racist comments, and staff who are (understandably) checked out of their role. If you ask difficult questions prepare to become persona non grata, rather fast. New responsibilities, support for professional development, and ultimately promotion are dangled just out of reach, if you are listened to in the first place. At the directorial level, the employees of this company are being taken for a ride. Despite paying minimum wage, directors are paid six figure salaries, and 5% of yearly profit, each. Completely coincidentally, there will be no pay rise and no profit share this year. The board of trustees is routinely ignored and intentionally shut out issues and decisions to which we were all stakeholders. It should not surprise you, in that case, the open secret of bullying from the MD to staff in TTP, and at her previous role. A small core of competent technicians carries the bulk of the weight, and if you are unlucky enough to find yourself in one of them, you will be directly asked to carry those who don't apply themselves, as that is easier for management than addressing the root of the issue. While customers are generally pleasant, the trust is waning due to a continued decline in service. Numbers are 'juked' to maintain some positive SLA outlook, but not without sacrificing another (phone vs ticket SLA being the most glaring). The constant turnover in the accounting department (with few of the people who were hired in my time lasting more than a month or so) should be a stark warning of what lies ahead for the business. Trusted Tech is an EOT in the most insidious of ways; the losses are employee owned, and the success is privatised in the pockets of directors.