Transcript Divas

2,0

20. Sep. 2014

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CEO-Befürwortung

Geschäftsprognose

Pros

Working from home Higher pay than some other transcription companies **EDIT** Recently there's been some type of restructuring in the company and the pay rates have gone down. Not sure what's happened (being kept in the dark), but urgent jobs especially with a one-day turn around now offer HALF the rate they were before, meaning we make half the amount of money. I'm incredibly disappointed and am seeking employment elsewhere.

Kontras

Completely inconsistent work - some weeks there's a bunch of jobs dumped on you at once with tight deadlines. Other weeks there's absolutely nothing. Working on weekends is usually necessary, as many jobs go out on a Friday and are due Monday. You never know what your week will look like, so it's very hard to plan anything in advance. Also, you cannot pay bills or rent based on this position, as there is no steady income. Unpredictable pay dates - you have to keep track of your own jobs and the total money earned and send in an invoice twice a month. There have been times it's taken over a month to receive my pay and other times, I've received it in 1-2 weeks. It's definitely not like a typical job where you know you'll get paid by a certain date each month. It's always up in the air, but they are honest and eventually they will pay you. No training whatsoever - you need 2 years transcription experience, however they don't provide you any information on what's going on. After a month of working for them, I was finally sent a link to a guide showing some guidelines....up until then I was completely winging it. Why not give the transcriptionists the guidelines from the start? Kept in the dark - I never know what's going on with my work. We receive no feedback whatsoever UNLESS of course a client mentions a complaint and then, believe me, you'll be hearing about it. Receiving no positive feedback for all the hard work you do and then the rare time a client complains, you get reprimanded and berated. That's no way to work. I'm sure most of us have low morale because of this. I know I do. Hard work - some may think transcription is easy, but many of these jobs are extremely hard to hear, have people with accents, huge groups of people, etc. (You get a slightly higher rate for these jobs, but the work is still very difficult). Some long interviews are extremely boring and I've had completed transcripts with tens of thousands of words. Your fingers get sore, your back hurts, your eyes are tired. It's not easy work and it's hard on the body. Feeling unappreciated - there's no appreciation shown toward the transcriptionists. I've never missed a deadline since I started working over 6 months ago and go out of my way to create good quality transcripts. A simple, "Good job" or "Keep it up" would be nice occasionally. You feel like you're just a pawn for them to make money with, which is essentially exactly what you are. No benefits and HUGE tax takeout - since this is a contract job, there are, of course, no benefits (I wouldn't expect there to be any). It's important to keep in mind that since you'll be taking your own taxes out, it will be near 30%!! Come tax time, you'll be hit hard all at once. It can seem like you're making a good hourly rate with some jobs, sometimes $15-20 if you're really fast, however, you must remember this is actually closer to $10-14 after your tax amount is deducted. In conclusion, if you don't absolutely need to work from home, it is not worth it. Your income will never be consistent, the work is hard, you're unappreciated. The only true "pro" is that you are able to work from home.

Reaktion von Transcript Divas

Thanks so much for connecting with us. We have only recently created an account, so I apologize for the late reply to this. As you have covered a broad range of issues, this reply is rather lengthy. Sorry. As there is no name or business name attached, I cannot reflect on actual specifics, which is a shame. However, there does appear to be two main issues. I apologize deeply for both. We did not communicate effectively about the differences between being an “independent contractor” and an “employee”. Contractors and employees are very, very different. I will go into detail below. We also did not communicate effectively about what we expected from our independent contractors. We pay well and with that we expect our independent contractors to be widely experienced and seasoned. It looks as though some knowledge we had assumed was general knowledge for experienced contractors, was not. We have corrected our recruitment info to reflect this, and I also detail this information below. PAY RATES. Our current contractors repeatably note that our rates are well higher than other services they contract for. With each project, the rate and project are first presented to the contractor, so they can review and decide to accept a project or not. The rate will change depending on each project specifics. For example, a long turnaround, group interview might be the same rate as a one-day turnaround, one to one interview. As a contractor, contractors do not "need” to accept any project. If a contractor believes a rate is too low, or the timeline does not suit them, they do not need to accept a project. Just to be clear about our rates, over time our rates have only ever gone up. Never down. There seems to be some confusion about this specific point. We are not trying to shortchange people. FEEDBACK SYSTEM. A feedback system for projects is a really good idea. I will look to see if this is possible within our system and implement it. Updates to follow. INDEPENDENT CONTRACTOR vs. EMPLOYEE. In general, there is a LOT of confusion on this matter. So much so, I am going to repeat that. There is a LOT of confusion on this matter. CONTRACTOR TAX: Independent contracting has a lot of freedom around when and where to work. There are some downsides. Contractors are seen as a “small business” and you will have to file your own taxes and organize your own benefits. There is no way around this one. Sorry. TRAINING: We do not provide training for typists. We get a lot of emails from people who have “done a bit of typing” etc., but as an independent contractor, you need to be expert. Links to our specific templates and our specific guides are currently sent with each project. INCONSISTENT WORK: Contracting, transcription included, is often described as “feast or famine”. Sometimes there is so much work you are working nonstop (do note, that if you are on holiday or need a break for family etc., you can alert the Project Manager. You do not have to accept a project. You do not have to work non stop weekends and late nights, unless you want too!). Other times, contractors are checking their email every minute or so for a new project. We cannot control when new projects will arrive and we can’t control how much work we have. Sorry. PAYMENT: You will need to send an invoice for the projects you have completed. Our terms are indicated clearly in the “independent contractor agreement” you would have signed BEFORE starting work with us. We pay your invoice with a target date of 7 days. Sometimes it may be longer, but our target is 7 days. Please read the contract carefully. If you would like different terms please email the accounts@ email and we can arrange for a phone call to review your contract. Happy to talk through any of this. Regards, Andrew (Director).

Inconsistent Work with Low Morale - Transcriptionist bei Transcript Divas: Mitarbeiterbewertung

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