They will say they're world class....... - Project Manager bei TransUnion: Mitarbeiterbewertung

1,0
1. Mai 2023
Empfehlen
CEO-Befürwortung
Geschäftsprognose

Pros

I enjoyed the relaxed working environment, which made for a generally stress-free experience. Additionally, there are some highly committed individuals in the operations department who work hard to ensure accuracy and prompt resolution of issues.

Kontras

I found the lack of respect for Project Management disappointing, as the leadership seemed to have a limited understanding of its importance. For instance, hiring a bank manager with no Project Management experience or training to run the ePMO was not a step in the right direction. If you're looking to grow as a PM, this may not be the ideal place for you, as there is a tendency towards micromanagement. The Agile approach was implemented without sufficient analysis, and it didn't align with the delivery team's needs. This resulted in a more traditional command and control style of management. Additionally, PI planning was viewed as unimportant by the leadership. I found that the Product Team had too much influence, despite a lack of understanding of their products or Product Management discipline. Failed products and enhancements were often swept under the rug or attributed to slow delivery by the build teams. Unfortunately, Product personnel were still promoted. As a US-controlled company, the local leadership team had limited autonomy to make changes that would benefit the Canadian business. Additionally, while Diversity & Inclusion was promoted, it seemed to be a superficial effort, with the previous regional president using it solely as a means to achieve his bonus conditions. The Information Security Team's stringent policies meant that the available tools were limited, which sometimes hindered productivity. While their policies were meant to promote security, it often felt like an overreach. Finally, the company's slogan of "Information for Good" seemed at odds with its work in the gambling industry, which many find to be harmful. As such, it's hard to reconcile the company's stated values with its decision to support these industries.

avatar
Reaktion von TransUnion
2y
Thank you for taking the time to leave a review. At TU, we provide our management team with the resources to be able to effectively support their teams to meet the demands of the organization and also acknowledge the well-being and capacity of associates. Your feedback is valuable as we look to improve the associate experience and communication with the organization. Our HR team cares about all associates, as we always aim to create a professional culture where associates feel seen and respected in the workplace. I intend to take your perspective back to our Canadian Management team to improve the associate experience. If you want to discuss further, feel free to reach out to me directly -Teedra Bernard, Chief Talent and Diversity Officer

Mehr Bewertungen zu TransUnion entdecken

5,0
26. Juni 2026
Empfehlen
CEO-Befürwortung
Geschäftsprognose

Pros

Work life balance and general flexibility.

Kontras

Too much brain drain the cost cutting.

3,0
10. Juni 2026
Empfehlen
CEO-Befürwortung
Geschäftsprognose

Pros

In your down time, if you're caught up on tickets you can basically do whatever you want granted, you're still attentive to phone calls No overbearing managers checking in on you

Kontras

Company feels very disorganized TransUnion uses SalesForce as their main ticketing system, and it is not maintained at all. When a new account manager takes over an account, half the time they do not update who the account manager is in SalesForce or they will simply create a new account. You'll receive a lot of complaints from customers informing you they do not know who their account manager. I've been told by customers that Experian and Equifax list who their account manager is when they log into their accounts. A lot of times you'll be sent on a wild goose chase to track down who the actual account manager is. There are many accounts with the same name or a slightly altered name. For example, there will be walmart, WalMart, WALMART, and you will have to figure out which is the most up to date account for the customer. Some account managers flat out ignore calls and emails from their customers which ends up causing more work for you since they'll be calling and emailing whatever number and/or email they can, and you'll team majority of the time receives the brunt of it. Feels less like IT/technical work and more like a call center where your sole objective is to push tickets and direct tickets to the correct location. There will be many tickets you are unable to resolve on your own because you do not have the correct permissions. Unfortunately, this role is the catch all net for when the system, customers, or other TransUnion employees are unsure who to go to for an issue, meaning, you'll also receive a lot of tickets that do not fall into your scope. For example, you'll receive tickets for billing and invoices, account managers not responding to customers, questions about websites/applications you do not know, and more. A lot of the login error tickets could be reduced if TransUnion websites informed the customer what the issue is. For example, instead of the website informing the customer their account has been locked, or they need to perform a password reset, the website will only tell the customer to contact the 1-800 number, which also creates more work for you. There's honestly a lot more wrong with this position that makes you basically feel like you are the bottom of the barrel, but I only have so much energy

Bewertungen anzeigen nach: Hilfreich|Sterne|Datum|Alle