Bait and Switch - Account Executive bei Toast Inc: Mitarbeiterbewertung

3,0
6. Apr. 2022
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CEO-Befürwortung
Geschäftsprognose

Pros

The product! Its exciting to represent the top rated restaurant technology platform in the market and the ability to create a high ACV with Toast's new product launches backed by their commitment to continuously innovate for the industry. Overall, the product is pretty easy to sell once you have a BANT lead. Coworkers are mostly helpful, supportive and talented sales reps.

Kontras

Sales management can be negative, immature and unprofessional. They seem to not care about you at all, you are only a number to them. They will constantly find ways to "push back" or find something "wrong" and you are to NEVER challenge them back. Management doesn't seem to understand the depths of sales reporting, they will look at a Looker report and criticize you without fully understanding it themselves. Your territory will define your success, a common recipe of successful reps is that they were one of the first reps in their territory or at Toast. The TAM is basically a guess derived from a Yelp search and does not take into consideration MUOs, ROE, Live Customers or Mid Market leads. Beware of their unlimited PTO, its prohibited to take any days off the last week of any month and they will make you feel guilty for requests. There are plenty of unrealistic expectations, for example: management believes that cold prospecting will result in a 30-day close. The work/life balance of this job is difficult to mange, you will be expected each week to heavily prospect (with no prospecting tools), demo, close, attend 3-4 hours of internal meetings, be in the field, attend in-person meetings, perform hours of admin, follow up and Salesforce work, AND help customers navigate their support and implementation issues. You can easily work a 12 hour day.

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Reaktion von Toast Inc
4y
Thank you for sharing this feedback with me. Since your review indicates that you're a current employee, I am hopeful that we can use this reviews as an opportunity to have a more detailed conversation. We take employee development very seriously at Toast, and a big piece of that is ensuring that managers are equipped to empower and motivate their teams. To best do this, we offer managerial training programs and resources, and provide Toasters with regular opportunities to provide feedback. I would encourage you to reach out to me or your people success partner to set up some time to discuss this further. - Joe Starzec, VP of Sales

Mehr Bewertungen zu Toast Inc entdecken

5,0
6. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Best company to work for by far

Kontras

Nothing related to company. All great things.

2,0
26. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

The benefits and health insurance are amazing and the company culture as a whole is very positive. It was a pleasure to work with almost everyone I met in my time there.

Kontras

Lower management, especially for care teams, deeply lacks integrity. Retaliatory practices, lack of communication, and failure to adhere to their own policies are very common behavior depending on who your manager is. The inconsistencies across what is expected from leadership are profound and it is disappointing how much this can derail your career trajectory at Toast. It’s also very difficult to help customers at times, as Toast is notorious for launching new products at customers and providing little to no support to agents that are then expected to troubleshoot using sparse or nonexistent resources and absolutely no training. Cross-collaboration with teams that occasionally intersect is also very challenging, particularly Sales/Onboarding and Care. There were many instances where sales and onboarding specialists set customers up with false expectations of the product, which leaves care teams to deal with the aftermath.

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