Pros
On the surface, Ticketmaster presents itself as an exciting and dynamic company. The brand recognition is strong, and the industry is appealing if you’re passionate about music and live events.
Kontras
Unfortunately, my experience working at Ticketmaster was extremely disheartening. Despite consistent glowing feedback from managers, colleagues, and clients, my role was offshored without warning and I was made redundant. Meanwhile, underperforming staff with excessive sick leave were retained simply due to tenure, regardless of their work ethic or contribution. There is a troubling culture of favoritism, with long-standing employees often behaving inappropriately without consequence, including making offensive remarks that go unchecked. Management - particularly at the senior level - demonstrated toxic behaviours, including sexism and racism behind closed doors, which created a psychologically unsafe environment. To make matters worse, when I left, IT failed to return my personal equipment and the company refused to take responsibility, ignoring my repeated attempts to recover my property. The lack of accountability and basic professionalism was astounding.