Pros
Diverse types of tasks. Wonderful customer base! Had technical support from colleagues co-located in Buffalo NY. All high caliber professionals! Had a knowledgeable technical director in Buffalo who formed a partnership with our unit of business analysts. True co-located teams who were supportive of each other in spite of one ineffective VP.
Kontras
Our business sales are dependent on a substandard vendor system. Upper THG management finally wants a full documentation of the invoice process which is a plus but was needed 3 years ago. The former VP never made it a priority and admitted math wasn’t his strong suit. Additionally this person worked off of the vendor’s archaic project “shirt size” pricing scheme. Also, HP passed up an offer to be an initial investor in the 2.0 system which would have come at a deep price discount.