Pros
The technicians and the sales staff--the boots on the ground, if you will--the majority of these folks are grade A good people. For the most part these people WANT to do well and WANT to make the customer's happy.
Kontras
There are too many people in upper management that have no business being there. On the surface, this may seem like a typical response of a person that leaves a company, as well all leave for reasons that are in some cases, difficult. The problem at Terminix, however, did not happen overnight. This has been a gradual problem that is, at the time of my writing this, now at the absolute worst it's ever been. Too many folks that have little to no experience in the pest control industry trying to steer the proverbial ship.