Pros
All expenses paid work trips to the Canary Islands Ground floor canteen Paid monthly Interesting, engaging staff Experienced staff Initial training off phones
Kontras
Big Brother style start on the telephones. You need to speak with a Southern Counties accent or you're just not really welcome. Earning potential limited : senior staff control the type of calls you get. If you are sent more admin type calls your sales earnings and your team ranking decreases. After an initial 6 months you show excellent development , even come top in team rankings, yet that's still not good enough. I still didn't speak in a southern counties accent. Initial training very superficial Staff constantly work in survival mode to achieve 20 or so different targets. If you don't deliver what leaders want, you would be forced out and shown no mercy. Cancel your pre-booked holiday to suit business needs if you're a new member of staff. You need to quickly join a clique as soon as you arrive, or you'll be vulnerable to team leader bullies.