Join if you want to ruin your career and health - Customer Service Representative bei TTEC: Mitarbeiterbewertung

1,0
21. Feb. 2024
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CEO-Befürwortung
Geschäftsprognose

Pros

Nothing to add in this field, it's just that it provides WFH opportunity

Kontras

1. You will be asked to compensate for flaws in the system that they sent. 2. They will ask you to sacrifice your lunch break to do production 3. Managers are cunning and know how to get their job done. You will receive no assistance from them. 4. No growth. IJPs are rolled out once in a blue moon. 5. Those get appraisals who butter their managers. Deserving employees have to chance to get to a higher level. 6. No leaves. Leaves are not given even if suffer from severe illness.

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Reaktion von TTEC
2y
Thank you for taking the time to leave a review. Your observations and questions help us better understand how we can improve as a company.

Mehr Bewertungen zu TTEC entdecken

5,0
11. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Remote work, easy to work with.

Kontras

Not much training, only 2 weeks provided and then QAs begin right away.

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Reaktion von TTEC
3w
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
5,0
6. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Remote work Some insurance benefits Reasonable Pay

Kontras

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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Reaktion von TTEC
1d
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
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