Pros
-Overall a decently ethical company that believes they are doing the best for their clients. They’re not there yet. - great data security practices - competitive pay (low increases and bonuses) - unlimited time off as long as it can work with your business practice. Other reviews say this doesn’t happen, but I think this is well practiced - strong strategic leadership with tech partners (Microsoft, Genesys, talk desk, scansource etc - fast moving in trends like CX and AI -most employees have a great collaborative working culture that helps with remote work. -does remote work well and quite flexible -great offerings for clients - great DEI groups
Kontras
- the Legacy TTEC team is still figuring out how to operate TTEC digital. Coming from a BPO org, they haven’t “matured” to work with a large team of professionals (benefits, appropriate development opportunities, leadership skills of people leaders. - you are just a number. This company goes through frequent layoffs and it’s evident these decisions aren’t always based on merit, loyalty, effectiveness etc. - very top down leadership, not effective input from teams that know the business and customers -tech systems and tools lack matching industry standards and that which they also implement for clients - rare in-person gatherings to foster better working relationships -many friends and family and prior working relationship bonds supersede merit in promotions and job security - many leaders that are very good at the tech but severely lacking in leadership skills, toxic work eviornment -I’d be nervous if I worked here and got cancer or something. This company gives me the impression they’d find a legal way to see you out quickly these days. They cut benefits the day they let you go. (Just like a call center) -although innovative in some health benefits like going through programs to earn money and potentially improving health, many are outraged at this. You pay an extra premium if you’re a smoker… and they test you! -middle management sometimes lacks vision or autonomy from the greater TTEC. -very limited diversity in workforce - many employee resources are built for the call center employee. This is getting better but the mindset is very much there.
