Training is bad, working is good! - Technical Support Agent bei TTEC: Mitarbeiterbewertung

4,0
21. Juli 2015
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CEO-Befürwortung
Geschäftsprognose

Pros

-Lots of hours -Lots of resources for solving problems -Lots of perks (wellness, tickets, discounts, giftcards for high metrics) -Easy-to-use debit card provided for paychecks -Easy to connect with other employees if you are lost, or for moral support -Wonderful team leads who worked together to support each other -Work-at-home!

Kontras

-TERRIBLE training -Trainers do not have "sensitivity training", say some terrible things to minority and LGBTQ -System to log into the virtual desktop either worked great, or not at all -Trainers gave you resources, and just said "use them" did not give examples or show us more efficient ways to use it -Say they have more employment available, but if you apply before you are done with your contract, and they contact you after, you have no way to access the system to take assessments

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Reaktion von TTEC
10y
Thanks for your input! We'll check on our trainer evaluation and see where else we can improve.

Mehr Bewertungen zu TTEC entdecken

5,0
21. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Remote work, training, and equipment provided.

Kontras

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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Reaktion von TTEC
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3,0
2. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Schedule flexibility and benefits, great people

Kontras

Pay is not competitive. There are no raises outside of promotions. Raises for promotions are very low. Nothing is proactive, it's all reactive

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