Pros
I've learned so much. I talk to people about their money. I take their money, and then explain to them why I did, and then, now after a lot of practice, they still like me. I'm the voice of the man, and let me tell you I love the customer. I'm not one of these people who mutes the phone and screams. not that they're not having their learning process as well. But I've been able to learn so much, I couldn't even quantify how much from this job. I absolutely give as much as I can and lean as much as I can at my job toward the customer. But I don't hate the bank at all. It's just an agreement, I think the bank and the customer could both do better, but they're where they are.
Kontras
You don't know what the freak is going on sometimes. It's all about emphasis and it require's tact and flexibility. The job is comply, sometimes you don't know why the hell you're in trouble, and you don't know how to do your job, because so much information is there. And it conflicts. The solution tree, is like the Bible, it is just confusing. So in a way being in any group of people or a company like this is always like being in a cult. But that's the way life is, you just conform to the cultural stride of your group and you're okay, if not your out. The reason a call center works is this, you have a database of information, and the inexperienced potentially uneducated people you hire are taught to navigate that database. (Such a valuable experience for anyone who is uneducated. You will be educated, and you will be paid. ) They want you to do it faster, and that's capitalism, but you, in turn, rise to the challenge, but you have some wiggle room, really, you can speak to people. If you're kind, they will be kind. If you don't judge they won't judge. It's the most profound training in verbal etiquette I could EVER IMAGINE. And it's not limited to one specific culture or attitude or form of etiquette, I've assumed you're thinking of England, it's not like that at all. I thank this work, forever, for letting me have these many many conversations, with people I started to really, really like. Everyone. You really learn a lot. A lot of which is a phase, and just forget it. Anyways that's our life, Teletech is our life. 2.5 years of My life, and actually it's been really good. Stretching, but in a good way. These people will test your insecurity, you feel bad, but soon, you won't feel bad anymore. They'll test your boundaries. And they will test them until you don't really have them anymore, not in a fkd up way but in a way, on that call you have to drop your professionalism and be human with them or they will keep attacking you. They'll test your knowledge, you have to learn the material or you will be miserable, It will be like you are in an interrogation room for murder. And then after you've mastered all that, you'll love it or you'll quit. Whatev
