- Paid training
- Work from home option
- Equipment provided (except Ethernet extension cord, if you need one)
- Management is fairly understanding of personal situations
Kontras
- Insufficient training
- Not everything is explained clearly, you are left to fend for yourself a lot of the times
- Slow equipment that is always lagging, and then you are yelled at because you’re not “doing your job efficiently”
- Unorganized
Reaktion von TTEC
4y
We appreciate your thorough evaluation of our processes. We take this as an opportunity to help us be a better company for our employees. Thank you!
Remote work
Some insurance benefits
Reasonable Pay
Kontras
- Lack of transparency in regards to pay, benefits, drug tests, etc...
- Extremely high pressure work environment
- Extensive micromanagement
- Poor relationship with clients leading to poor communication between leadership and agents on the production floor
- Questionable Treatment of new agents
- Very little flexibility in regards to time off, VTO, and PTO
- Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues)
- Tenure takes precedent over performance leading to ethically questionable leadership and poor communication
Reaktion von TTEC
21h
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
you will always have a job if you come to work and follow their rules
Kontras
back to back calls
if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies
Reaktion von TTEC
21h
Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.