Lack of job security and communication - Healthcare Customer Service Representative bei TTEC: Mitarbeiterbewertung

I work for the UHC LOB serving Medicaid members. The training was not bad if you were actively listening and participating. I had a pretty good trainer. After training you go into nesting for about a week and still able to receive support from trainer on calls. Less calls during nesting. But once you get into production, the entire work environment changes and you are met with a lack of communication about processes during calls, a lack of job security (a constant reminder that you will be fired), and tremendous system issues that YOU (not the company or client systems, YOU) are blamed for. Any system issue after 30 minutes, it is unpaid. This is one company I will ABSOLUTELY stay away from!