Pros
- Decent pay for entry level customer service - Paid Training - Flexible schedule - Benefits
Kontras
- Outdated system - Lack of communication/help from management (main issue) - A lot of technical issues happen *Side note: I would include this last statement in the cons except you might receive a better instructor than I did, but from my experience during training I was put in a large group of people with only one instructor during training. The instructor was extremely rude and impatient with all of us. Granted, a lot of people to manage at one time is difficult. BUT she would write us up for asking questions. Her duty was to teach us, help us. Answering questions is apart of her job, and she would penalize us for questions. Yell at us if we didn't understand concepts. Would talk down/ belittle us. She was not a good instructor, but that doesn't mean you will be placed with the same one. And for that reason I will not say all of TTEC's instructors are poor. Just my experience with my specific instructor was.
