Challenging – in a agood way. Good place to work, benefits suck, no promos but you are the maker of your success - IT Manager bei TTEC: Mitarbeiterbewertung

4,0
26. Apr. 2010
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CEO-Befürwortung
Geschäftsprognose

Pros

There is never a lack of complex projects and issues to resolve. There is rarely a dull moment. You work with people all over the world which is interesting and fun.

Kontras

The competition between employees is relentless. Even your boss competes with you (and your bosses boss) which is tiring. The management is a weak in terms of professional development and mentoring. There is a lack of seasoned, motivational leaders. Management does not give firm feedback when coworkers are rude or mean. Being cut-throat and mean is not discouraged. People typically do not have a filter when they communicate, blurting opinions with out the knowledge to back it up. There are rarely promotions in IT and when there are people are left scratching their heads as to why the people chosen were promoted at all. Management and non-management do not respect boundaries of ownership in projects and tasks. They will openly and without regard, take over tasks or portions of your work/responsibilities. It’s awkward when your management does it, as you don’t want to anger them by asking them not to step on toes.

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Reaktion von TTEC
8y
Thank you for taking the time, we truly appreciate the feedback.

Mehr Bewertungen zu TTEC entdecken

5,0
21. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Remote work, training, and equipment provided.

Kontras

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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Reaktion von TTEC
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
1,0
30. Apr. 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

The opportunity to work remote is the only pro.

Kontras

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
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Reaktion von TTEC
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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