Don't work here if you have ethics! - Customer Service (CSR) bei TTEC: Mitarbeiterbewertung

1,0
25. Mai 2021
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CEO-Befürwortung
Geschäftsprognose

Pros

Benefits are available at a cost. You can accumulate some sick time.

Kontras

During covid-19, I had a 102.7 fever and was forced to work a 15 hour shift. I looked at one of the managers and told them I felt extremely bad. She replied, "Well, if you pass out, we'll call an ambulance because we need the hours." Because of working this forced overtime, I was also disqualified from a lot of programs. We lost a co-worker to COVID. They abruptly changed my hours 4 times without ample notice. I didn't have child care during the pandemic and they knew it. I'm a single mother with an autistic child. They fired me because I couldn't keep up with the fourth schedule change demands. Now, they are fighting my unemployment claim. I was "one of the best agents" they had. Apparently, they don't care if I lose everything because I'm no longer serving their purpose. Do yourself a favor and work for a company that will appreciate you.

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Reaktion von TTEC
5y
Let us take this opportunity to know more about your TTEC experience. Please visit formeremployee.ttec.com to discuss this in detail.

Mehr Bewertungen zu TTEC entdecken

5,0
11. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Remote work, easy to work with.

Kontras

Not much training, only 2 weeks provided and then QAs begin right away.

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Reaktion von TTEC
3w
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
5,0
6. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Remote work Some insurance benefits Reasonable Pay

Kontras

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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Reaktion von TTEC
1d
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
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