Company more concerned with numbers than it's people - Team Lead bei TTEC: Mitarbeiterbewertung

Company is very process and procedure oriented, not people focused. It's easy to feel like a number and not valued. Pay is overall low and raises are not available in most positions. Typically you will only earn more if you get a promotion. The HC (Human Resources) department is very inaccessible to front line agents. As a manager it was difficult getting answers to questions or concerns. There is very high rep turn over due to pay and lack of career advancement options. Contracts change frequently causing agents and management to be let go with no warning.