High criticism from “supervisors” and SEVERELY lacking in proper training! - Work From Home Customer Service Representative bei TTEC: Mitarbeiterbewertung

1,0
12. Juli 2020
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CEO-Befürwortung
Geschäftsprognose

Pros

Great work/life balance! Pay is above average for at home CSR reps.

Kontras

Management is extremely disrespectful towards employees. No clear guidance. No actual “help” in servicing customers when questions arise. Constant back-pedaling. Supervisors know less than the agents on certain projects. One supervisor to the next has different program information, which results in unhappy customers and employees that don’t feel like they can properly do their job. Unethical supervisors, be prepared to be singled out in front of coworkers for questioning anything or trying to clarify misinformation.

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5,0
21. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Remote work, training, and equipment provided.

Kontras

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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Reaktion von TTEC
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3,0
27. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great lead and co worker are extremely kinda, the work is easy.

Kontras

The hiring window are unclear. You can go 7-9 months seasonal without know if youre even being considered to be hired. No raises.

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Reaktion von TTEC
9h
Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you’ve had a positive experience with your team and found your coworkers and lead supportive. We also appreciate your comments regarding communication around the hiring process, career progression, and recognition. Feedback like yours helps us identify opportunities to improve the employee experience and better support our teams. Thank you again for taking the time to share your perspective, and we wish you continued success in your role.
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