Horrible training, no contact - Customer Service Representative bei TTEC: Mitarbeiterbewertung

1,0
12. Mai 2020
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CEO-Befürwortung
Geschäftsprognose

Pros

Pay is decent. The very FEW TLs and coaches who respond are great.

Kontras

Literally everything. Team leads unresponsive, no communication, inadequate training. No response on fixing time cards (due to trainers misinformation) I won't be getting paid when I'm supposed to. Seems the entire company is screwing these surge employees around just trying to keep them as long as they can while also screwing them out of pay. The trainer was so incompetent they couldn't even read, higher management needs to be supervising the trainers and TLs.

Mehr Bewertungen zu TTEC entdecken

5,0
21. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Remote work, training, and equipment provided.

Kontras

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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Reaktion von TTEC
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3,0
2. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Schedule flexibility and benefits, great people

Kontras

Pay is not competitive. There are no raises outside of promotions. Raises for promotions are very low. Nothing is proactive, it's all reactive

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