Not a career opportunity, would only recommend for short term - Customer Service Representative bei TTEC: Mitarbeiterbewertung

1,0
28. Okt. 2013
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CEO-Befürwortung
Geschäftsprognose

Pros

It is a paycheck and they do direct deposit on time.

Kontras

Schedules are flip flopped constantly, people with children are often left scrambling for childcare. If you are very sick, still go to work or you will be written up. Learn to make due with your paycheck very quickly. You will make just enough to keep you above the poverty line where you do not qualify for any help but you will still struggle to pay your basic bills. You generally cap out at $10 an hour and no more which for people who want to support themselves and work, will mean that you had better have a very low standard of living or be living with several people who split rent. Tenure means nothing. Turnover rate is very high. The job is very stressful for several reasons; the supervisors will constantly harp on you for any of your metrics that are not met, trying to balance the wants of the company vs the wants of the customer is difficult to do in the allotted handle time, some of the customers will be very, very abusive (the death threats and suicide threats make the name calling seem very tame). All those coupled with the fact that depending on the supervisor you have, you can be threatened with being fired daily does not create an endearing environment.

Mehr Bewertungen zu TTEC entdecken

5,0
21. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Remote work, training, and equipment provided.

Kontras

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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Reaktion von TTEC
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
1,0
30. Apr. 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

The opportunity to work remote is the only pro.

Kontras

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
avatar
Reaktion von TTEC
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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